It’s most likely an issue with your browser – a lot of people prefer Google Chrome on Windows (it’s free). Google Chrome - The Fast & Secure Web Browser Built to be Yours I know it’s a pain, but it might work better for you.
But the Message Icon I used to message the staff, is gone ?
Well that’s the thing - we don’t monitor the PMs. If you really want to message the staff, we only monitor the Help Desk (How to Contact Us).
People have been sending one of us a PM, waiting 30 seconds and then try four others, text messages to every phone number and then finally sending us an email – and it takes us collectively quite a while to sort through the mess. With over 800 emails/month, it just breaks the system.
So if you need to reach us, the Help Desk is the best way. It’s monitored the most actively, and if someone you think is the right person is having a day off or whatever – someone else can pick up the question.
Responses are a bit delayed at the moment, simply due to spring season flood of questions/interest, but we prioritize answering Help Desk questions.